Thursday, September 4, 2014

A Glimpse into the Work of a Hospice Volunteer

Peg Gallagher, Volunteer Visitor and Radha Mallery, Director of Volunteer Services at Hospice of Santa Cruz County share their experiences of comforting those facing the end of life.

Each fall and spring, Hospice of Santa Cruz County invites our community members to become Volunteer Visitors.  These special volunteers participate in a training program that prepares them to take care of practical tasks or simply extend a hand to hold to hospice patients and their families.  Volunteers may run errands, help prepare a meal, read to a patient, or just share some quiet time. Their presence can make it possible for a caregiver to take a needed break for a few hours. Recently, director of volunteer services, Radha Mallery, sat down with volunteer visitor, Peg Gallagher to talk about volunteering for Hospice of Santa Cruz County.

Peg Gallagher became a volunteer visitor in 2011 and has supported patients in their homes and in residential care facilities.

Radha:  Why do you do Volunteer Visitor work?:

Peg:  I like helping others at a time in their life that's important and significant to them, and being fully present with somebody. I don't have any history with them and to be fully present to whatever their needs, wants or concerns are is a wonderful experience.  I really enjoy those moments of connection.  There's a purity to it that you don't get with most people because usually you are coming in with a lot of baggage.  With hospice patients there is no baggage just the purity of the one-on-one connection.  I didn't expect this, I was just looking for an opportunity to give back in our community.

Radha:  Do you think it is because they are at the end of life and it makes it more authentic for them?  Or is it more real because they are really down?

Peg:  What you see right away is all the losses they have suffered, yet they're still alive.  That's the real beauty.  As a person dies they suffer all of these losses; they figure out what is really important, what they want to be about and as they do that, I get to be a part of it and a witness to their experience.  It's very incredible.  In our culture, we talk about heroes as sports players or business people, while they do great and significant things - different from the ordinary person, the people who are dying are the absolute heroes to me.  They have a hospital bed and that's their existence and they will greet me and be happy to see me and be alive in that moment and after all the suffering they go through, that's pretty incredible.

Radha:  What is it that moves you the most about the work?  You said all of your experiences are great, knowing you as I do, some of the experiences you've had haven't been easy.  There's been some that were difficult.

Peg:  I thought what volunteering would be is that I would come in, sit down in a chair by a bed and the person would be there and I would read to them or write letters for them or watch television with them and that would be that.  While those activities all occur, every visit and every person is different and unique in its own way.  I can visit with somebody and they can be in a wheelchair and we go for a walk outside and I've been with people who are in a great deal of pain and suffering and I've helped communicate with the nurse to come relieve the pain.  I've been with someone who actually died and that was an amazing experience, I felt very honored to be included with the family to be present with them at that particular sacred time.

I've run errands, picked up the house, the full gamut.  What I always try to do is no matter what's going on, where the person is, or what's happening - I try to connect with them to figure out what has meaning and purpose for this person and how can I reflect that or bring that to the foreground for them.  To facilitate it or step back because they are already doing it.  I think that the connection the Volunteer Visitor makes with the person and their family is really critical, it opens up all the possibilities that occur for the volunteer and the patient.

Radha:  How do you answer the question, “Doesn't this make you sad?” Or respond when people say, “I could never do that”.

Peg:  At times it is sad.  People’s life circumstances can be sad and certainly as a young mother with teenage children is dying, that is a heartbreaking circumstance.  To me, to be present with that person and talk in depth about what is important to them, what is significant to them, takes it to another level.  It transforms the sadness into the give and pull of life.  We don't get to pick when we are going to die, but we can choose how we will and what we want to be remembered for and what our legacy is. I remember one woman in particular, she worked with children, she talked of how her own children were her legacy and how each child she worked with was her legacy.  That mix of sad and joyful, it’s a hard but authentic experience.

Peg:  How do you see volunteers grow/change from the training and from this work?

Radha:  I see them change in a way that when we come together in support group or when we are talking on the phone, I talk with them in such a way that I understand that their experience is opening their lives and allowing them to be more fearless about facing their own mortality.  It gives them the opportunity to actually be in that authentic place that you talked about.  To actually experience that firsthand with somebody so that hopefully when they reach that point in their own life, (the dying process), they can remember and draw on that when they are facing death themselves.

I also see that our volunteers want to work as a team, they're almost like a tribe.  Again when they come together they feed off of each other's experiences and they learn and hospice is the conduit.  They are able to really learn from each other’s experiences and that is the greatest teacher of all.

I see how they have hesitation about going into certain settings, like a reluctance to go into a facility, they can have that hesitancy, and we ask them to go because we don't have anybody else and they of course say yes and they realize that "I can do this" or "I can be in this setting".  It can also be the opposite, they only want to go into facilities, no individual homes and then they go and it empowers them.

I see that they become really wonderful advocates for the people that they visit, that again is empowering.

Peg:  What kind of ongoing support do you provide volunteers?

Radha:  My team and I get calls every day asking for support around different situations.  We give them one-on-one support talking to them.  The volunteers also have access to other team members.  We have twice a month support groups.  One in Scotts Valley and one in Watsonville in the evenings.  Volunteers are able to come to that and receive support that way.

Peg:  What's most inspiring to you in working with volunteers?

Radha:  I almost started to cry when you asked me this question because I am so moved by the level at which people show up and to the extent that they show up when asked.  Whether it's simply running an errand or sitting at the bedside when someone is actively dying and everything in between.  I am so moved by the level of their commitment and their engagement for what we ask them to do and their love of the work.  It's truly inspiring.  Every time we have a support group or training I'm re-inspired, the enthusiasm and dedication is infectious.  In the midst of it, they keep a light heart - there is levity in the gravity.  There is always a fun side of this work, there is no exception to that.  People find the lightness in it and it’s quite magnificent.  They bring joy and jokes and in a time when our culture perceives as the most difficult thing we can all experience; death.  Which it is difficult, but our volunteers find the joy and the light in that, it's like magnet.

Peg:  As a volunteer, the support that I have received from you and your team is outstanding.  Any time I'm unsure or worried about something; when one of my patients dies they are always accessible.  It's uncanny, they always know what to say, not trying to fix me, but just to be with me and help me go through whatever issue is occurring.   It's been wonderful, I feel so supported and so helped and I don't have any kind of fear that there will be trouble.  I can talk to you Radha and I’ll get the help that I need to be able to handle any situation.

I remember when I signed up being concerned about it.  Will I be able to do it for a whole year?  The work was so inspiring and such a gift, I've gone beyond a year!  I’m still going strong and liking it so much.  What people are generally asked to give is 4 hours a week.  The time goes so fast.  It's kind of interesting, every person I have visited - the four hours have been distributed differently.  Sometimes it’s a block of time, other times I will go to facilities, I’ll go 2 or 3 times a week and break it up across the week so the patient can have more visits during the week have something to look forward to, that somebody is going to come and visit them.  You can vary how you spend your time. It’s funny because I had those concerns in the beginning and they were not relative to the relationship and the dynamic of the relationship.

Peg:  If somebody is not sure about whether or not they could be a volunteer how do you help them through that?

Radha:  We have a conversation about it.  Right from the get go I tell people it’s a different kind of volunteering.  You may not know if you have the mindset to be able to do it, but the interview itself will reveal a lot.  I'll ask the questions that I think will draw out whether or not I think that you're ready.  It's ok if you're not and I really respect that it's not the right thing for everybody and if you can't do it there are other ways you can get involved with the agency.  That way you get to take a little step at a time. Maybe you'll be a Volunteer Visitor or maybe you won't.  Maybe you help with staff support or administrative offices or events.  We appreciate the courage you have here to come and talk about. We know it's a big commitment and we have the skills to determine if it’s right for you.

Hospice of Santa Cruz County volunteers are a remarkable and dedicated group of individuals and an important part of the patient care team. They are drawn to hospice for different reasons, yet they share a common desire – to be of service and help others at this precious time of life. Volunteer Visitors are understanding listeners, the ones who extend a hand to hold, providing companionship and emotional support. Like a friendly neighbor they also take care of practical tasks: provide transportation, run errands or prepare a meal. Sometimes their presence makes it possible for a caregiver to get away for a few needed hours of respite.

Hospice of Santa Cruz County is seeking friendly, compassionate men and women to join their Volunteer Visitor program. Training begins September 23, 2014 and applications are due by September 15th.
This 8-session training prepares volunteers to support patients and their families both practically and emotionally. Bilingual volunteers and military veteran volunteers are especially needed. Interested potential volunteers can contact Volunteer Services Manager Radha Mallery at 430-3006 or email her at rmallery@hospicesantacruz.org.  The volunteer application can be downloaded from the Hospice website, www.hospicesantacruz.org/make-a-difference/volunteer-opportunities.





Friday, August 29, 2014

Hike-Bike for Hospice Participants Honor Loved Ones


The 2014 Hike-Bike for Hospice participants walked in honor and to remember the following loved ones-

I am Walking in Compassion for:
Joe
Catarino Ambrosio
Anita, Irene and Charles Keller
CAT
Annie and Harold
Peter Baker
Kelly
Chris
Annie Gordon
Everybody (1
Nestor Guzman
Nai-Nai
Uncle Carl Mancini
Clare Shultz
My Mom Clare
Great Grandpa
Ervin Hediger
Greatpa Catrino
Carmen Saldivar (mom)
Herman Mathis
Wilsa Schroers
Grandma Goldie
John Sylvia
Aurora
Ashley
Steve Daroza
Barbara
Judy Valentine
Bob Herron
Angel
Nancy Tice (Mom)
Addy
My Mom
Frank & Lucy Muzzin
Dad (Catrino)
Mom
Gigi
Judy
Grandpa Bill and Grandma Rose
Grandpa Hagen
Jose Nunez Sr.
William Moore
Pamela Diaz
Thelma Mathis
Judy and Thomas
Carl Mancini
Doris Schwitzer
Viola
Don Anderson
Yuri
Russell Valentine
Rose
Filiberto Paez
Dennis & Joan Dilley
Thomas Devlin
Elise Christine Anderson
Eileen (Auntie J)
Carol Jean Miller
Pam Schlaepfer
Joaquin Hughes, Wm. J Hughes
Alene Hoga
Jim McGirr
Filberto Paez
Maestra Judi Stobbe
Polly Montrouil
“Big Jim”
Mira Kardon













Friday, July 18, 2014

Women's 18 Holers Tee Up a Win for Hospice!

July 15th, 2014 - Seascape Golf Club in Aptos was the site for the annual Seascape Women’s Golf Club Tournament which benefits Hospice of Santa Cruz County.

The Seascape Women’s Golf Club's Hospice tournament committee did an outstanding job of bringing in the golfers and raffle prizes which translated into a new donation record-high to Hospice of Santa Cruz County –  $7,000 was raised for Hospice’s many community programs by this powerhouse committee of women.

From left to right: Cindy Baker, Carolyn Post, Wendy LaRocca, Brenda Holquin and Ginger Ramsey

Over 75 golfers enjoyed the annual festivities which included a healthy dose of competitive golf, prizes for the closest to the hole and of course dozens of wonderful raffle gift baskets, wines and gift certificates that were donated by generous local businesses. 


This tournament brings in local golfers as well as folks from out-of-state including residents from New York and Wendy LaRocca’s family from Arizona. Wendy’s grandchildren always look forward to visiting grandma to help with the preparations for the tournament, as well as distributing raffle prizes to the winners on the day of the event!


Thank you Seascape Women’s Golf Club and the awesome golf tournament committee.  Your dedication and commitment year after year supports the many essential community programs that Hospice of Santa Cruz County provides to patients and families.  Your exceptional team work and heartfelt generosity is much appreciated by us all at Hospice of Santa Cruz County.

For more information about Seascape Golf Club membership, contact General Manager, Gary Nelson at (831) 688-3213 or visit www.seascapegc.com or their Facebook Page.

Tuesday, June 17, 2014

Étoiles de Confort (Stars of Comfort) Quilt

“Étoiles de Confort”
“Stars of Comfort” Quilt
A fundraising raffle to help support Hospice of Santa Cruz County’s
We Honor Veterans Program

The Pajaro Valley Quilt Association (PVQA) has generously donated to Hospice of Santa Cruz County an exquisite quilt entitled Etoiles de Confort (Stars of Comfort). This priceless quilt will be raffled to help raise needed funds to support our Hospice of Santa Cruz County’s We Honor Veterans program.



This custom queen sized quilt, designed by Betty Whitman, features a stunning collection of cotton, French provincial fabrics which profile 38 machined-pieced stars (each made by a member of PVQA).  The quilted stars, featuring popular French-country colors of blue, red and yellow, are set on a delicate off-white print which serves as the backdrop for the dramatic star medallion created by Kristie Shulman.



The name of the quilt Etoiles de Confort (Stars of Comfort) has three meanings:

Stars of Comfort honors our Veterans.  Men and women of the armed forces are true shining stars. Without their service we would not have the comfort of home and country that we love and enjoy!

Stars of Comfort honors those who comfort the dying.  All family members, caregivers truly are the Stars of Comfort represented in the quilt.  Also, hospice care team of nurses, physicians, hospice aids, chaplains, social workers and volunteers are Stars of Comfort to those living and dying in our community every day.

Stars of Comfort honors the dedicated quilters from the Pajaro Valley Quilt Association. Their passion and love for our community is represented by every piece of fabric carefully stitched into this mosaic of beauty! This breathtaking quilt is a priceless treasure that will be displayed at multiple Hospice of Santa Cruz County events from June 1st through December 7th.  The winning ticket for the quilt will be drawn at Hospice of Santa Cruz County’s annual Tree of Lights event on December 7, 2014.

A limit of 250 tickets will be raffled for this quilt.  Tickets are $20 each.
To purchase tickets contact:
Adrienne Meier
Associate Development Director
Hospice of Santa Cruz County
831 430-3086


Monday, June 16, 2014

Caroline Chambers, Clinical Practice Education Coordinator - 7 Year Anniversary

By Joanne Guzman
Online Marketing Specialist




As we celebrate Caroline’s 7 years with Hospice of Santa Cruz County, I sat down with her to ask a few questions about her experience with hospice care and nursing.



What brought you into nursing?

I was studying studio art and ended up in the hospital. Like many people, I received a range of quality of care.  It made such a difference when I received good care- it helped me to heal faster!  I remember one night when a nurse came in to take my vital signs.  The room was dark and quiet.  I can still remember what her hands looked like and how she cared for me.  I had a realization that I wanted to be her!

How did you land at HSCC?

There are many challenges in healthcare related to the patient experience.  I wanted to find a nursing job that felt like right livelihood.  As a massage therapist, I am trained in an approach to care called the Client Centered Philosophy.  This philosophy holds that the client, not the clinician, is the healer and that the clinician is a facilitator of that healing process.  This dovetails perfectly with the patient and family centered philosophy at hospice.

When I walked into our hospice and ran into two familiar faces - Radha, who I knew from Mount Madonna Center, and Judy, who I knew from Twin Lakes College of the Healing Arts, I knew it was the right place to be.

Now that I work in Clinical Education, people often ask if I miss the patient contact.  My reply is that I love working with the staff here at hospice.  Working with people who are so good at what they do and care so much about excellence elevates us all.  I’ve learned so much from the people I work with- how to do my job and how to be a good human being.

What gives you the greatest satisfaction in your work?

We have a huge impact on people, because we meet them in a crucial time in their lives.  When working out in the field, my role was to normalize the dying experience and help people to be present with what was happening- the beauty and the pain.  In my current role, I enjoy the problem solving and facilitating growth. Sometimes I get to support new staff as transition from a feelings of overwhelm to a place of “I’ve got it!”  I like to collaborate. That’s what is so great about the hospice model- we are actually mandated to work as a team!

What is unique about your job?

I see myself as a bridge between field clinicians and leadership.  I’ve been in the field and can understand the challenges there.  Working with leadership, I get insight into why we have to do some of the things we are being asked to do.  I feel I have a responsibility to support understanding and collaboration.  Yes, we have regulations we have to follow, and we have people we need to care for...let's problem solve.

What does hospice care mean to you?

For me, it is about recognizing that dying is part of a continuum.  We walk side by side with people as they transition.  We help people get through it.  Ram Dass does a teaching about people and their roles in life.  He describes how, when someone is dying, the roles fall away and we just become beings sharing an experience together.   This inspires my hospice work.

Normalizing the duality of feelings people may experience, such as “I don’t want Mom to die” and “I wish it was over” is important.  Validating what they feel and their unconscious competence as caregivers is a gift.  It is an honor to serve in this way.

Final thoughts?

A good death is possible.  Thank you for letting me serve.

Thursday, May 22, 2014

Cooking Through Grief



The kitchen has always been a symbol of comfort and community.  It is a true gathering place for families and friends.  A place to share, refresh, be fed and nurtured.  This culinary culture of support and community was abundantly apparent at Hospice of Santa Cruz County’s first Cooking through Grief group. This unique cooking experience took place on April 24th and May 8th in the kitchen of Resurrection Church’s Markey Hall in Aptos.


This intimate cooking and grief support group of 6 enjoyed the company of each other while picking up new cooking tips and creating new recipes. They also enjoyed the delicious fruits of their labor around a beautifully set table. Heartfelt sharing on the challenges of eating and cooking alone after a partner dies was truly understood by compassionate and understanding ears.  Authentic smiles and laughter were shared between the participants, as well as a few tears, reminding us that grief has a place in our everyday lives, even at the kitchen table around good food, compassionate friends and a supportive hospice community (HSCC facilitators included Shirley Sapena and Cheri Bianchini. Cooking instruction by Adrienne Meier).

      

Wednesday, May 21, 2014

Fairways for Kids 2014



Our Friends of Hospice did it again with another amazing golf tournament which benefits Hospice of Santa Cruz County’s grief support programs for children and teens. The tournament also supports our first inaugural Camp Erin©.   Camp Erin is a free, weekend long grief support camp that is designed to help children and teenagers who have experienced the death of someone close to them.  Through traditional, fun camp activities, grief support activities, and interactions with other children and adults, campers learn that they are not alone in their grief.

Besides Fairways for Kids being a fantastic fundraiser, golfing event and dinner, the Friends of Hospice also put together one of the best silent and live auctions in town!  An extensive selection of restaurant gift certificates, culinary baskets and sports tickets were just a sampling of the wide variety of items for auction.

We owe the Friends of Hospice a great deal of gratitude for their long dedicated hours of planning, toting, transporting, decorating, arrainging and hosting one of the most popular and enjoyable fundraisers in the county.



Hats off to Ginny Clark and Kitty Steffen as the chair and co-chair of this not-to-miss event.